• Email Us

    Contact hello@tempo.fit

  • Online Chat

    Available 24/7 (365 days)

  • Phone Support

    Call (415) 964-2975
    Available 24/7 (365 days)

Any questions?

What should I expect after I join Tempo?

1. We send you your Tempo: Once you join, we ship your Tempo home gym. Your monthly membership begins when it’s delivered and repeats every month that you are a member on that day.
2. Start working out: Choose from your custom plan or our more than 2,000 guided live and on-demand classes with real-time guidance.
3. Stay motivated and make progress: Track your workouts and adjust your plan anytime in the Tempo app or by messaging your coach. 
4. Activate your 1:1 Fitness Coaching trial anytime: Schedule a 30-minute video chat with your coach to discuss your goals and lifestyle. Your coach will create a customized plan with specific Tempo classes that fit your schedule, experience, and preferences.

What makes Tempo membership different?

Tempo provides the most effective training, at home. Lift smarter, train more efficiently, and easily track progress for one monthly price and no long-term contract. Working out with Tempo doesn’t require drilling holes in your walls, scheduling a delivery, or purchasing a separate membership.

Can I use an Android or Apple iPad with the Tempo Move?

No, Android and Apple iPad are not supported at this time.

How does the 30-day trial work?

From the day your Tempo is delivered, you have 30 days to fall in love with Tempo or cancel your membership. Get a full refund if Tempo is not for you, including the cost of your first month of membership. Email hello@tempo.fit to start the return process.

How do I return a Tempo Move?

You can return your Tempo home gym within your 30-day trial period. Here are the basics of returning the Tempo home gym:
1. Keep the packaging: Hold onto the original packaging when you receive your Tempo. Otherwise, purchasing new packaging may be required to ensure the Tempo does not get damaged during shipping.
2. Contact member support: Email hello@tempo.fit to start the return process. They’ll send your return slip if you are eligible.
3. Package with care: When placing all items back in the packaging, separate the equipment accordingly. You can work with our member support team to get everything packed.
4. Ship using FedEx: You can drop it off at a FedEx location for free or schedule a pickup by FedEx at your own expense.

Equipment FAQs

What equipment is included with the Tempo membership?
The Tempo Move includes the following:
  • 1x Weight storage cabinet (22” H x 13.5” W x 13.5” D)
  • 1x Tempo Core & cables (HDMI and USB-C)
  • 2x 7.5lb dumbbells
  • 4x Weight collars

Weight plates:
  • 4x 1.25lb
  • 4x 2.5lb
  • 4x 5lb
  • 4x 10lb (Tempo Move Plus)

What is the Tempo Core?
The Core connects your iPhone and TV to power your personal training experience by using the iPhone camera to track your movements and provide real-time feedback. It’s detachable from the cabinet, so you can place it anywhere your HDMI and USB-C power cables reach or bring it with you on-the-go.
What are the dimensions of the Tempo Move?
Everything included with the Tempo Move fits in the weight cabinet that measures 22” H x 13.5” W x 13.5” D.
How much space do I need to workout with the Tempo Move?
6 ' W x 6 ' D
Do I need to use Tempo weights?
No, but our sensors only count reps, recognize weights, and correct form when you use Tempo weights.

Payment FAQs

What’s the difference between renting and financing?
With both options, you can pay monthly. The difference between the two purchasing options comes down to returns and the refundable deposit.

  • Rent: requires a $100 refundable deposit to start. You can return equipment for any reason within your first two years of ownership
  • Finance: no deposit required. When you finance with Affirm, you’re limited to returning your Tempo home gym in your first 30 days.

  • Why is there a $100 rental deposit?
    The deposit secures your Tempo Move rental. It’s refundable upon return of the Move. To receive your refundable deposit back in full, please ensure your Move remains in good condition and is packaged properly. For more information, please see tempo.fit/returns.

    Can I pay for my Tempo Membership upfront?
    Yes. You can choose to pay for your membership monthly, or upfront for 12 or 24 months*. You save money on your membership if you pay upfront.

    *New members as of November 24, 2022

    What is the cost of 1:1 Fitness Coaching?
    If you choose to continue 1:1 Fitness Coaching after your free trial months expire, the cost is $30/mo. You will not be automatically enrolled in 1:1 Fitness Coaching after your trial months expire. Please email hello@tempo.fit to start the process.

    Can I rent the Tempo Studio?
    Not at the moment, no. Currently, you can only rent the Tempo Move. You can buy the Tempo Studio or finance it with Affirm.

    If I choose to rent my Move, can I buy it out later?
    Yes! You can choose to buy out your Tempo Move at any time. Here’s how that looks:

    Tempo Move
  • First 12 months: $495
  • >12 months to 18 months: $250
  • >18 months to 24 months: $125
  • After 24 months: $0

  • Tempo Move Plus
  • First 12 months: $640
  • >12 months to 18 months: $320
  • >18 months to 24 months: $165
  • After 24 months: $0
  • 1:1 Fitness Coaching FAQs

    How does 1:1 Fitness Coaching work?
  • Activate your Tempo account: To redeem your 3 month free trial of 1:1 Fitness Coaching, log into your Tempo account through the Tempo mobile app once your membership is activated. Your login is the username and password you create at checkout.
  • Select a trainer in the app: You can review their style, specialty, and experience.
  • Schedule a 30-minute video chat: In this call, you and your coach discuss your goals, routine, and lifestyle.
  • Get your custom plan: Your coach creates a flexible, personalized plan with specific Tempo classes that fit your schedule and preferences.
  • Chat & check-in with your coach: You’ll be able to chat with your coach via in-app messaging and book another 30min virtual session every quarter to recalibrate and adjust as needed.

  • How many members on my Tempo account can use 1:1 Fitness Coaching?
    One. You can still have 6 individuals associated with your account, but only 1 of you will be able to enroll in personal coaching.

    Can I add or remove 1:1 Fitness Coaching to or from my membership?
    Yes. With no long-term contract, you can add or remove 1:1 Fitness Coaching from your membership. Note that if you want to add it to your membership, you may need to be put on a waitlist. Email hello@tempo.fit to start the process.

    Who are Tempo 1:1 Fitness Coaches?
    The Tempo 1:1 Fitness Coaches are certified fitness trainers with different backgrounds who specialize in all areas of fitness. During your onboarding, you can browse by availability, specialty, and background to find the one you feel best fits your needs.

    Try Tempo in Person

    Bellevue, WA

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    TEMPO STORE

    Bellevue Square Mall 575 Bellevue Square, Suite #205 Bellevue, WA 98004 Phone: (425) 502-9532

    Virtual Demo

    Have questions? We have answers. Get a closer look at the Tempo's features.
    Book a Virtual Demo
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