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Tempo Warranty

Effective Date: Jun 6, 2020

Tempo Interactive Inc. dba Tempo (“Tempo”) extends the following Limited Warranty, which applies only to non-commercial, in-home, indoor use (or if you are a non-residential buyer using the device in a commercial setting (e.g., a gym or hotel) (a “Commercial Buyer”), only to indoor use at a single location) of the Tempo Studio. Any other use will void this Limited Warranty. During the applicable Limited Warranty periods described below, the covered components will be free of defects or malfunctions during normal use. Certain exclusions apply, as further described below.

The Limited Warranty applies for the following components of the Tempo Studio only for the time period indicated. The Limited Warranty applies only against defects discovered within the applicable Limited Warranty period and only so long as the Tempo Studio remains in the possession of the original purchaser, or, for gifted Tempo Studios, the owner of the original membership attached to that Tempo Studio.

CABINET: 3 YEARS

Tempo warrants the cabinet holding the interactive display against defects in workmanship and materials for a period of 3 years from the date of original delivery.

INTERACTIVE DISPLAY: 12 MONTHS

Tempo warrants the interactive display, including the screen and all incorporated hardware elements (e.g., camera, processor) against defects in workmanship and materials for a period of 12 months from the date of original delivery.

HEART RATE MONITOR: 12 MONTHS

Tempo warrants the heart rate monitor provided with the Tempo Studio against defects in workmanship and materials for a period of 12 months from the date of original delivery.

BARBELLS, COLLAR AND WEIGHTS: 3 YEARS

Tempo warrants the barbells, collar and weights against defects in workmanship and materials for a period of 3 years from the date of original delivery.

LABOR AND INSTALLATION: 12 MONTHS

For Tempo Studios originally assembled by an authorized Tempo technician, Tempo will cover the labor cost for the repair or replacement made under this Limited Warranty for a period of 12 months from the date of original delivery. Except where applicable law requires otherwise, repair labor is not covered for locations where Tempo did not originally assemble the Tempo Studio or if the Tempo Studio is removed from its original installation location.

EXCLUSIONS AND LIMITATIONS

  1. Who is covered?
  • What is covered?
  • What is NOT covered?
  • THIS LIMITED WARRANTY IS THE EXCLUSIVE WARRANTY GIVEN BY TEMPO AND SUPERSEDES ANY PRIOR, CONTRARY OR ADDITIONAL REPRESENTATIONS. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY STATUTORY WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED EXCEPT TO THE EXTENT PROHIBITED BY LAW. IN SUCH EVENT, SUCH WARRANTY IS LIMITED TO THE DURATION OF THE WARRANTY PERIODS SET FORTH ABOVE. THIS EXCLUSION APPLIES EVEN IF THIS LIMITED WARRANTY FAILS OF ITS ESSENTIAL PURPOSES AND REGARDLESS OF WHETHER DAMAGES ARE SOUGHT FOR BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, OR STRICT LIABILITY IN TORT OR UNDER ANY OTHER LEGAL THEORY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER LEGAL RIGHTS, WHICH VARY FROM STATE TO STATE.

    Any disputes between you and Tempo related to this Limited Warranty or the Tempo Studio will be governed by the then-current dispute resolution procedures in Tempo’s Terms of Service, available at Terms.

  • How do I obtain warranty service?
  • What if I have questions or concerns?