Shipping

All products ordered will be delivered to the shipping address you provide. If Tempo provides an expected shipping date, such date is an estimate, cannot be guaranteed, and is subject to change. Tempo shall not be liable for any change in such expected shipping date. You will be notified via email and/or text message if there is an issue that will delay your delivery beyond the expected delivery date. Your billing and shipping addresses may be different. We may charge you if you change your shipping address after ordering a Tempo Studio or Tempo Move as disclosed in the Change Requests in the Tempo Terms & Conditions. We will make commercially reasonable efforts to ship the Device to you by the scheduled delivery dates, but we are not liable, under any circumstances, for any losses, damages or penalties due to any delays in shipments or deliveries.

Device Returns

You may request to return your Device for a full refund of the amount you paid at any time within thirty (30) days of receiving your Device (or any such longer period as required by applicable law or offered by Tempo at the time of sale, the “Return Period”). 

This money-back guarantee (i) applies only to Tempo Studios that were installed by Tempo or our authorized delivery and installation agents or to Tempo Moves and (ii) is subject to the terms set forth herein. This guarantee does not apply to second hand, or private party transactions that occur outside of Tempo or our retail partners network(s). 

Damage to the Device upon receipt must be notated upon delivery. Please thoroughly inspect your Device and report any damage within 48 hours to the delivery company and Tempo support at https://tempo.fit/contact.

The initial shipping cost is non-refundable for all Tempo shipments outside of a damaged or defective product.

For Tempo Studio returns

Tempo will offer at no charge packaging and shipping for your return in the event you return the Tempo Studio within your eligible free trial period or due to a qualifying defect; for all other eligible Tempo Studio returns, you are responsible for paying between $250 and $350 USD, depending on location, for all associated packing and shipping costs. Replacement devices will be provided free of charge in the event one is required. Tempo reserves the right to repair or replace devices in its sole discretion.

For Tempo Move returns

Tempo will offer free shipping for your return, provided that you retained all original packaging and you’re within your eligible Return Period.

If the original packaging is missing or damaged, packaging fees will be deducted from your deposit or purchase price prior to refund. For eligible or defective items, no other fees will be charged in the event the unit is returned and packaged to Tempo’s instructions which will be provided to you at the time of return request. 

Your Tempo Device is expected to be returned in the same condition that it was received. If there are missing accessories or damage to the equipment that was not noted upon receipt, a fee will be associated for refurbishment and repair that will be deducted from your deposit, purchase price prior to refund and/or invoiced to your card on file.  

You are required to share photos of the properly packed device within 2 days of the return request. Once the photos are approved by Tempo, you will have 7 days to ship the device back with the carrier.  If these guidelines are not met, Tempo reserves the right to invoice you for the full value of the unit.

If you return outside of your eligible trial window you will be assessed a $100 charge (for the packaging, shipping, insurance and inspection of the unit). This will be deducted from your deposit, charged  to your card on file

For Accessory Items Returns

All sales on our Accessories store page are final. We do not accept returns or exchanges and cannot process any refunds unless the item you purchased is defective. If you receive a defective item, please contact our member experience team at hello@tempo.fit and provide your name, contact information, description of defect, photo or a video of defect, and order number.

Cancellations

You may request to cancel your Tempo product any time prior to shipment for no additional charge. If your order has been processed, a restocking fee of $55 will be assessed. If your Tempo Studio has been scheduled for an in-home delivery with the fulfillment partner, you will be subject to a $250 cancellation fee. If a defect arises in your Tempo Studio, a Tempo Move you have purchased, or a warranted component that is covered by the applicable warranty, your sole and exclusive remedy is for Tempo to, at Tempo’s discretion and subject to the applicable warranty and law, either replace or repair the defective or malfunctioning Tempo Device or component with the same or a comparable item or, if agreed by the parties, Tempo may provide a credit in such amount toward your purchase of a new Tempo Studio or Tempo Move. Any such replacement or repaired component shall be warranted for the remainder of the original Limited Warranty period or 30 days, whichever is longer, or for any additional period that is required by applicable law. If a defect arises in a Tempo Move owned and provided by Tempo, it will be replaced as set forth in the Terms & Conditions.

To request a return or a cancellation or report a defect, please email our member service department at hello@tempo.fitand provide your name, contact information and the serial number on the Device. Nothing in this Return Policy will reduce or otherwise affect your statutory rights in relation to the Tempo Studio or Tempo Move.