Returns

Effective date: February 26, 2020

This Tempo Return Policy (“Return Policy”) is incorporated into the Tempo Terms of Service available at Terms. Capitalized terms used but not defined in this Return Policy have the meanings provided in the Terms.

30 Day Money Back

You may request to return the Tempo Studio to Tempo at no charge for a full refund of the amount you paid (minus any delivery fees previously paid), for the Tempo Studio at any time within thirty (30) days of receiving your Tempo Studio (or any such longer period as required by applicable law or offered by Tempo at the time of sale, the “Return Period”).

This money-back guarantee (i) applies only to Tempo Studios that were installed by Tempo or our authorized delivery and installation agents, and (ii) does not cover dissatisfaction caused by ordinary wear and tear or damage caused by improper use or accidents, subject to the terms of our Limited Warranty. Damage to the Tempo Studio upon receipt of delivery must be notated upon delivery. Please thoroughly inspect your Tempo Studio and report any damage within 48 hours to the delivery company and Tempo support.

Per the terms of the Limited Warranty, if a defect arises in the Tempo Studio or a warranted component within the applicable Limited Warranty period, your sole and exclusive remedy is for Tempo to, at Tempo’s discretion to the extent permitted by law, either replace or repair the defective or malfunctioning Tempo Studio or component with the same or a comparable model or, if agreed by the parties, Tempo may provide a credit in such amount toward your purchase of a new Tempo Studio. Any replacement or repaired component shall be warranted for the remainder of the original Limited Warranty period or 30 days, whichever is longer, or for any additional period that is required by applicable law.

Returning Your Device

Due to the size and weight of the Tempo Studio, Tempo does not offer refunds on delivery charges. If you wish to return your Tempo Studio, you will be responsible for paying all associated packing and return shipping costs, which are estimated to be between $250-$350, depending on your location. You will be asked to pack the accessories in the original boxes. If you no longer have access to the accessory boxes,Tempo will mail replacements for an additional fee.

If your Tempo is missing accessories or shows damage that was not previously documented, you will be charged a restocking or replacement fee that will be deducted from your refund.

We will issue your refund within 30 days of picking up your returned Tempo Studio. Please note, if you finance your Tempo through Affirm, you will be required to continue making monthly payments until the Tempo is picked up and the return is processed, at which point you will receive a refund.

To initiate a return please send an email to returns@tempo.fit. Nothing in this Return Policy will reduce or otherwise affect your statutory rights in relation to the Tempo Studio.