This Tempo Return Policy (“Return Policy”) is incorporated into the Tempo Terms of Service available at Terms. Capitalized terms used but not defined in this Return Policy have the meanings provided in the Terms.
Shipping and Returns
Shipping: All products ordered will be delivered to the shipping address you provide. If Tempo provides an expected shipping date, such date is an estimate, cannot be guaranteed, and is subject to change. Tempo shall not be liable for any change in such expected shipping date. You will be notified via email and/or text message if there is an issue that will delay your delivery beyond the expected delivery date. Your billing and shipping addresses may be different. We may charge you if you change your shipping address after ordering a Tempo Studio or Tempo Move (collectively, “Device”). We will make commercially reasonable efforts to ship the Device to you by the scheduled delivery dates, but we are not liable, under any circumstances, for any losses, damages or penalties due to any delays in shipments or deliveries.
Device Returns: You may request to return your Device for a full refund of the amount you paid at any time within thirty (30) days of receiving your Device (or any such longer period as required by applicable law or offered by Tempo at the time of sale, the “Return Period”).
> This money-back guarantee (i) applies only to Tempo Studios that were installed by Tempo or our authorized delivery and installation agents or to Tempo Moves and (ii) does not cover dissatisfaction caused by ordinary wear and tear or damage caused by improper use or accidents, subject to the terms of our Limited Warranty.
> Damage to the Device upon receipt of delivery must be notated upon delivery. Please thoroughly inspect your Device and report any damage within 48 hours to the delivery company and Tempo support. Your Device is expected to be returned in the same condition that it was received.
> For Tempo Studio returns, Tempo will offer at no charge packaging and shipping for your return in the event you return the Tempo Studio due to a defect; for all other Tempo Studio returns, you are responsible for paying between $250 and $350 USD, depending on location, for all associated packing and shipping costs.
> The initial shipping cost is non-refundable for all Tempo Studio returns.
> For Tempo Move returns, Tempo will offer free shipping for your return, provided that all original and intact packaging is returned. If the original packaging is missing or damaged, a fee of $50 will be associated with replacement packaging that will be deducted from your purchase price prior to refund.
> Your Tempo Device is expected to be returned in the same condition that it was received. If there are missing accessories or damage to the equipment that was not noted upon receipt, a fee will be associated for refurbishment and repair that will be deducted from your purchase price prior to refund.
> To request a return or report a defect, please email our customer service department at firstname.lastname@example.org and provide your name, contact information and the serial number on the Device. Nothing in this Return Policy will reduce or otherwise affect your statutory rights in relation to the Tempo Studio or Tempo Move.
Accessory Returns: All sales on our Accessories store page are final. We do not accept returns or exchanges and cannot process any refunds unless the item you purchased is defective. If you receive a defective item, please contact our member experience team at email@example.com and provide your name, contact information, description of defect, photo of defect, and order number.
Cancellations: You may request to cancel your Tempo product any time prior to shipment for no additional charge. If your order has been processed, a restocking fee of $50 will be assessed. If your Tempo Studio has been scheduled for an in-home delivery with the fulfillment partner, you will be subject to a $250 cancellation fee. Per the terms of the Limited Warranty, if a defect arises in the Tempo Studio or Tempo Move or a warranted component within the applicable Limited Warranty period, your sole and exclusive remedy is for Tempo to, at Tempo’s discretion to the extent permitted by law, either replace or repair the defective or malfunctioning Tempo Device, or component with the same or a comparable model or, if agreed by the parties, Tempo may provide a credit in such amount toward your purchase of a new Tempo Studio or Tempo Move. Any replacement or repaired component shall be warranted for the remainder of the original Limited Warranty period or 30 days, whichever is longer, or for any additional period that is required by applicable law.